Technical Support
We provide assistance in various ways to support you with the installation and operation of euroNAS. We are available to answer your questions both over the phone and via email.
Rest assured, we are also here to provide personal support.
You can reach our euroNAS Support team via email at: support@euronas.com or by phone at +49 (0)89 381533931 from Monday to Friday, 9:00 AM to 5:00 PM.
euroNAS also offers OEM products. If you are using such a product, we kindly ask you to contact the server manufacturer directly.
To ensure that we can provide high-quality support, please make sure to provide us with the following information:
- Product license number
- Support file (located under “System Administration” – “Events” – “Download Support File for Technical Support”)
- Hardware used
Before contacting technical support, we recommend consulting our Technical Knowledge Base. There, you will find many troubleshooting solutions and valuable tips. You can access the Technical Knowledge Base under FAQs.