Support

Technical support

We support you in various ways during the installation and operation of euroNAS. We answer your questions both by phone and by email.

Of course, we are also personally to the side.

Our euroNAS support is available via email: support@euronas.com
or by phone at +49 (0) 89 74946807 from Monday to Friday from 9:00 to 17:00.

euroNAS also offers OEM products – if you use such a product, we would ask you to contact the server manufacturer directly.

In order to be able to offer a high quality support, we ask you to send us the following information:

  • License number of the product
  • Support file (see “System Administration” – “Events” – “Downloading the Technical Support Support File
  • Used hardware

Before contacting Technical Support, please first check the Technical Knowledge Base. There you will find many solutions and valuable tips. The technical knowledge base can be found under FAQs.