With euroNAS you are not only getting one of the best and most stable products on the market but will gain access to one of the best experts in the industry with long year experience.
Depending on the importance of your installation you have the choice from "All-inclusive package" up to Basic-Support.
For eEVOS only Gold Support is possible
* Guaranteed Max Response Time during the german working hours. Response Times are usually a lot faster.
** Gold Support during the german working hours. Support outside of working hours is possible.
*** Assistance with non-software related issues (RAID, Hardware, ACL-Configuration, finding Performance-Bottlenecks etc.)
**** Updates are available during the life time of the product.
***** Free upgrades to the latest product versions with purchase of at least 3 Year Support
| Silver | Gold | |
|---|---|---|
| Priority | Standard | High |
| Max Response Time | up to 24 Hours | up to 4 Hours** |
| Number of support tickets | No Limitation | No Limitation |
| E-Mail Support | Yes | Yes |
| Phone Support | Yes | Yes |
| Remote Support (Teamviewer) | Yes | Yes |
| Assistance with euroNAS Configuration | Yes | Yes |
| Assistance with Updates/Upgrades | No | Yes |
| Extra Support (RAID, Hardware, ACLs, FC, etc.)*** | No | Yes |
| Updates**** | Yes | Yes |
| Free Version-Upgrades***** | No | Yes |